Frequently Asked Questions

When you sign up for Smart911, you can create a secure Safety Profile. This profile is keyed off of the phone number you enter in the profile, not your location. When you call 911, the number you call from is sent to Smart911. If they have a Safety Profile attached to that phone number, the profile will display on the call takers screen. You can add as much or as little to your profile as you want, the choice is yours, but it is recommended to add any details you would want responders to know if you do have an emergency. Things like medical conditions and medications, address details, and photos of yourself, children, elderly prone to wandering, even information on your pets can be entered into the profile.

Better informed first responders are better equipped to help you. With Smart911 first responders are aware of critical medical information like Alzheimer's or allergies. Police have children's photos in case of an Amber Alert and Fire Fighters know household details.

The registration process is quick and easy. Sign up here. After completing the steps, you will have a chance to add optional information or edit the information you have provided. You must complete every step, or the service will not work until you have added and confirmed a phone number.